FEB 26TH - MARCH 7TH 2025

FAQS

ANSWERS TO OUR MOST COMMON INQUIRIES

Epic Carnival Experience is Trinidad’s Premium All-Inclusive Carnival Experience.

We take you aboard the Royal Caribbean Cruise from Puerto Rico to Trinidad & Tobago to enjoy Trinidad Carnival, the greatest show on Earth. 

Sailing Dates and Times

  • Departure from San Juan, Puerto Rico to Trinidad & Tobago
    • Wednesday, February 26th, 2025, 2:00pm
  • Arrival in Port-of-Spain, Trinidad
    • Friday, February 28th, 2025, 12:30pm
  • Docked in Port-of-Spain, Trinidad
    • Friday, February 28th – Wednesday March 5th, 2025
  • Departure from Trinidad to Tobago
    • Wednesday March 5th, 1:30am
  • Arrival in Scarborough, Tobago
    • Wednesday, March 5th, 2025, 10:00am
  • Departure from Tobago to Puerto Rico
    • Wednesday, March 5th, 2025, 8:00pm
  • Arrival in San Juan, Puerto Rico
    • Friday, March 7th, 2025, 8:00am
 
Please see itinerary for further details.


Questions about the ship, Rhapsody of the Seas:

  • Visit the Royal Caribbean website or contact Royal Caribbean Cruise Line at 800-256-6649 to speak to a representative. 

We look forward to having you join us on this Epic Carnival Experience!

Age Requirement:

  • The age minimum to attend Epic Carnival Experience is 18+.
  • Children On Board – If you are planning to bring your children, under 18 years of age, on the My Epic Carnival Experience, please email us at myepiccarnival@gmail.com

 

Register or create an account:

  • The primary purchaser will need to create an account on our event website, through RezMagic, to successfully begin the transaction process.

 

Be prepared to provide the following information:

  • Legal first and last names, as they appear on your passport or birth certificate/driver’s license
  • Birth Date
  • Phone Number
  • Email Address
  • Mailing Address
  • Citizenship
  • Any special dietary or physical needs.

 

Have the following documents:

  • Valid form of photo identification (Driver’s License, State ID, etc)
  • Passport (be sure it will not expire during period of event)
  • Anything required for traveling to Puerto Rico and Trinidad, and back to your starting point. 
  • All guests must present the required documentation at embarkation. Guests without the required documentation will be denied boarding and no refund will be issued. Please understand that RCL will strictly enforce this requirement to be in compliance with this important U.S. Government mandate. My Epic Carnival Experience is not responsible for denied boarding due to insufficient documents.

 

Check with the latest travel requirements by your local government. 

  • My Epic Carnival Experience and the other Released Parties (as herein defined) assume no responsibility for advising you of immigration requirements. Non-U.S. citizens, including resident aliens, must contact the appropriate consulates, embassies and/or immigration office(s) to inquire about necessary documentation for the Cruise’s ports of call. Your name, as listed on your travel documents, must exactly match your name as listed on your Cruise documents.

 

Have a credit card ready to complete your online transaction 

  • We accept most major credit cards including Visa, Mastercard, American Express, and Discover.

 

Are there medical requirements that I must be aware of or prepare for?

  • Health and safety protocols, guest conduct rules, and regional travel restrictions vary by ship and destination, and are subject to change without notice. Due to evolving health protocols, imagery and messaging may not accurately reflect onboard and destination experiences, offerings, features, or itineraries. These may not be available during your voyage, may vary by ship and destination, and may be subject to change without notice. Contact Royal Caribbean  Cruise Line at 800-256-6649 to speak to a representative regarding their most current Health & Safety standards. 

How do I book?

  • Initially, one person in your party will need to register and book the reservation. This person will be known as the ‘Primary Purchaser’.
    • Primary Purchaser must have all information for guests booking in the same room: Legal name, DOB, etc. (See “HOW TO START” section)


What types of payment is accepted?

  • All bookings will be online, thus credit card payments are a must. We accept most major credit cards including Visa, Mastercard, American Express, and Discover.


Are payment plans available?

  • Yes. Depending on the date of your initial booking, 8 to 18 month payment plans may be available for Epic Carnival Experience guests. The date you make your reservation will ultimately determine your total deposit due at the time of booking and the subsequent payment dates. Check out our “book” page for more info. 


Are multiple credit card payments acceptable?

  • Yes. Before booking online, be sure to have all credit card numbers, with expiration date and the CVC (card verification code) number ready, as well as the name and billing addresses for each card.

When is the last day to book?  

  • We recommend booking early to guarantee the best rates and best cabin locations. Epic Carnival Experience will sell-out; secure your spot now!

Should I purchase Travel Insurance?  

  • Yes! It is highly recommended that you purchase travel insurance to protect yourself against financial loss due to non-refundable costs and fees due to unexpected cancellations and travel emergencies.
  • For your convenience, you will be presented with your Travel Insurance options after you have booked your cabin.

I want to attend but don’t have a roommate.

  • We have been getting requests about roommates. We are not doing roommate matching this year. If you are by yourself, you can buy a cabin as a single.
  • If you find a roommate via social media or related media/groups, Epic Carnival Experience and its Released Parties are not responsible nor liable for any and all claims or cause of action arising out of or in connection with your selection of a roommate for said event, including, without limitation, any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from such request or selection. You are choosing to assume risk.

How do I request to have a cabin next to my friends?

  • You can choose and select your cabins online.
  • If you and your friends are booking together it should be easy to select and choose cabins near each other.
  • Requests to be located next to your friends should be made at the time of booking.
  • Epic Carnival Experience will use its best endeavors to book your cabin as close to your friends as possible, however, the earlier you book, the easier it is to accommodate these requests.
  • Special requests are not guaranteed. 

 How do I book an Accessible Cabin?

  • Accessible staterooms are held for people with disabilities until all other non-accessible staterooms in that category are reserved.
  • Upon reserving an accessible stateroom, we require our guests to acknowledge the need for the accessible stateroom.

Are you celebrating a birthday or another special occasion?

  • Select our Special Occasion/Celebration Package while completing your online booking. Our support team will do their best to accommodate your request.

Can I make changes to my reservation?

  • Yes. The guest who places a reservation for a cabin onboard Epic Carnival Experience will be considered that cabin’s “Primary Guest” and is the “owner” of the reservation.

     

  • This Primary Guest is solely responsible for initiating or authorizing changes to the reservation, and must agree in writing to any changes made to the reservation, by emailing


What is your Cancellation Policy?

  • All deposits and payments for the Epic Carnival Experience are non-refundable; no exceptions.

     

  • Thus, we recommend the purchase of travel insurance when initially booking your trip. Please note that your decision not to travel due to State Department advisories or fear of travel will constitute a cancellation by you.
     
  • No refund or credit will be given for any unused features or early departures for any reason.
     
  • There will be no refunds given for those who do not board the ship on time, unused tickets, or after the Epic Carnival Experience has occurred.
     
  • Please refer to our Terms and Conditions for more information on our cancellation policy.


What happens if someone in my reservation cancels?

  • As a courtesy, Epic Carnival Experience offers guests within the same reservation the ability to split the cost between guests and additionally offers subsequent monthly payment plans depending on when the reservation was created. 
  • If a guest (with payment responsibility within the reservation) cancels, regardless of the reason, that guest will be responsible for covering their entire balance at the time of cancellation. 
  • Suppose that guest refuses to pay their outstanding balance. In that case, it then falls on the Primary to pay for the entire balance, alternatively, to reach an amicable plan with the remaining members of the cabin to cover the canceled guest’s portion either in full or split the balance owed into monthly payments for the remaining members of the group.
  • If you or any of the guests within a reservation can find a replacement for the person canceling, we can honor a name change subject to a $200-$300 USD name change fee depending on when the request is made. 
  • Once the new guest is added, they will take over the payment responsibility from the previous guest and pick up where they left off, however, Epic Carnival Experience will not refund any previously paid portions to any guests regardless of the reason.
  • As a primary, if you are in a double occupancy room and your cabin mate cancels, they will be asked to pay their remaining balance, or find a replacement at which time either party will cover the ‘name change fee’ of US$200 – $300 USD. 
  • In the event that this guest refuses to pay off their balance, or find a replacement, the responsibility falls on the primary to find the replacement, pay the US$200 – $300 USD “name change fee,” or pay the double occupancy rate and remain in the room as a single occupant.
  • Please note that, as per the Terms and Conditions, Primaries cannot cancel out of the stateroom.

When will I receive my ticket(s) or boarding pass(es)?  

  • Confirmed guests will receive an email with all pertinent cruise line booking and reservation instructions. 

  • This includes online check-in for boarding the ship and printing of your boarding pass. 

  • NOTE: Your receipt of purchase does not count as an entry/ticket/boarding pass. Individual guests must complete the mandatory online check-in, required by Royal Carribean International, at least one week prior to sailing. 

  • For more information, visit Royal Caribbean’s website, FAQ page for more information.

Why do I have to complete the online check in?  

  • This ensures Royal Caribbean has your booking information correct, and that your name is spelled exactly as it appears on your legal documentation (legal first and last names only; middle names are not needed). If your name is not spelled correctly, you could be denied boarding without a refund! 

Epic Carnival Experience is not responsible for denied boarding. Please contact us immediately with any name corrections.

Epic Carnival Experience includes:

  • Royal Caribbean Cruise Accommodation
  • Unlimited Food
  • Unlimited Drinks (Premium Alcoholic Beverages Also Included)
  • On Deck Parties
  • Access to Carnival Events: Soca Brainwash, Duck Work, Epic Tobago Beach Party, & More.
  • J’ouvert Experience With Cocoa Devils
  • Culture Experiences & Live Entertainment
  • 24 Hour Room Service
  • Trinidad Carnival Travel Tips & Guides
  • Government Taxes and Fees

Epic Carnival Experience does not include:

  • Airfare
  • Damage Waiver
  • Travel Insurance
  • Mobile/Wifi Plans
  • Spa Treatments
  • Laundry
  • Photographs
  • Casino
  • Shore Excursions
  • Ground Transportation To/From The Port
  • Food & Drinks Off-Site

All EPIC guests must provide the following:

  • Legal first and last names, as it appears on your passport or birth certificate/driver’s license
  • Birth Date
  • Phone Number
  • Email Address
  • Mailing Address
  • Citizenship
  • Any Special Dietary / Physical Needs

All bookings will be online, thus credit card payments are a must. We accept most major credit cards including Visa, Mastercard, American Express, and Discover.

Before booking online, be sure to have all credit card numbers, with expiration date and the card’s verification code/number, as well as the name and billing addresses for each card.

Yes. Depending on the date of your initial booking, 8 to 18 month payment plans may be available for Epic Carnival Experience guests. The date you make your reservation will ultimately determine your total deposit due at the time of booking and the subsequent payment dates. Check out our “book” page for more info.

Can I board from Trinidad instead of Puerto Rico?

  • Yes! Purchase any Epic Carnival Experience package and join us at the port in Trinidad near the Hyatt Waterfront at our arrival according to the Itinerary.
  • Package costs will remain the same as boarding from Puerto Rico, as your booking reserves your accommodations. 
  • Be sure to have all necessary documents required.
  • You will not be permitted to return with Epic Carnival Experience to Puerto Rico if boarded in Trinidad. You will be required to disembark either in Trinidad on Carnival Tuesday, or in Tobago on Ash Wednesday.


I boarded in Puerto Rico but want to end my experience in Trinidad and Tobago. Am I allowed to do that?

  • Unless cleared by Royal Caribbean, you cannot embark or disembark in any place other than where you start the cruise. You will be required to return to Puerto Rico with Epic Carnival Experience.

We recommend booking early to guarantee the best rates and best cabin locations. Epic Carnival Experience will sell-out; secure your spot now!

The guest who places a reservation for a cabin onboard Epic Carnival Experience will be considered that cabin’s “Primary Guest” and is the “owner” of the reservation. The Primary Guest is solely responsible for initiating or authorizing changes to the reservation, and must agree in writing to any changes made to the reservation, by emailing

Yes! It is highly recommended that you purchase travel insurance to protect yourself against financial loss due to non-refundable costs and fees due to unexpected cancellations and travel emergencies. For your convenience, you will be presented with your Travel Insurance options after you’ve booked your cabin.

Each guest is responsible for ensuring they have the proper, valid documents to board the ship. Epic Carnival Experience is not responsible for denied boarding due to insufficient documents.

You can choose and select your cabins online. If you and your friends are booking together it should be easy to select and choose cabins near each other. Requests to be located next to your friends should be made at the time of booking. Epic Carnival Experience will use its best endeavors to book your cabin as close to your friends as possible, however, the earlier you book, the easier it is to accommodate these requests. Special requests are not guaranteed. Please call our event WhatsApp number at  +1 (786)968-4282, for assistance.

Select our Special Occasion/Celebration Package while completing your online booking. Our support team will do their best to accommodate your request.

  • The age minimum to attend Epic Carnival Experience is 18+.
  • Children On Board– If you are planning to bring your children, under 18 years of age, on the My Epic Carnival Experience, please email us at support@myepiccarnival.com.

We have been getting requests about roommates. We are not doing roommate matching this year. If you are by yourself, you can buy a cabin as a single.

Accessible staterooms are held for people with disabilities until all other non-accessible staterooms in that category are reserved. Upon reserving an accessible stateroom, we require our guests to acknowledge the need for the accessible stateroom.

Visit Royal Carribean’s Accessible Staterooms for more information.  

All guests must present the required documentation at embarkation. Guests without the required documentation will be denied boarding and no refund will be issued. Please understand that RCL will strictly enforce this requirement to be in compliance with this important U.S. Government mandate.

Confirmed guests will receive an email with all pertinent cruise line booking and reservation instructions. This includes online check-in for boarding the ship and printing of your boarding pass. Your receipt of purchase does not count as an entry/ticket/boarding pass. Individual guests must complete the mandatory online check-in, required by Royal Carribean International, at least one week prior to sailing. For more information, visit Royal Caribbean’s website, FAQ page for more information.

To make sure the cruise line has your booking information correct, and that your name is spelled exactly as it appears on your legal documentation (legal first and last names only; middle names are not needed). If your name is not spelled correctly, you could be denied boarding without a refund! Epic Carnival Experience is not responsible for denied boarding. Please contact us immediately with any name corrections.

Visit our event social media platforms to connect with other EPIC attendees:

EPIC Facebook

EPIC Instagram

EPIC Twitter

All deposits and payments for the Epic Carnival Experience are non-refundable; no exceptions. Thus, we recommend the purchase of travel insurance when initially booking your trip. Please note that your decision not to travel due to State Department advisories or fear of travel will constitute cancellation by you. No refund or credit will be given for any unused features or early departures for any reason. There will be no refunds given for those who do not board the ship on time, unused tickets, or after the Epic Carnival Experience has occurred. Please refer to our Terms and Conditions for more information on our cancellation policy.

Contact our team via email at support@myepiccarnival.com or on WhatsApp at +1 (786)968-4282. 

Calls, emails and text messages will be answered in the order in which they were received/sent, between the hours of 12pm-4am EST.

We look forward to having you aboard Epic Carnival Experience!